NEWS & UPDATES

The intersection of AMI (Advanced Metering Infrastructure) water meter solutions and CIS (Customer Information Systems) lies in their...

Leveraging ChatBots Safely for Utility Customer Service Utilities understandably approach new technologies with caution, especially in...

Improving customer service in the contact center industry is crucial for maintaining customer satisfaction and loyalty. While some themes...

Utilities understandably have taken a “wait and see” approach to implementing AI and chatbots in their customer service centers,...