NEWS & UPDATES

The intersection of AMI (Advanced Metering Infrastructure) water meter solutions and CIS (Customer Information Systems) lies in their...

Leveraging ChatBots Safely for Utility Customer Service Utilities understandably approach new technologies with caution, especially in...

Improving customer service in the contact center industry is crucial for maintaining customer satisfaction and loyalty. While some themes...

Utilities understandably have taken a “wait and see” approach to implementing AI and chatbots in their customer service centers,...

No one visits a marketplace shopping thinking "I'll just buy part of what I really need today." Customers generally shop with an outcome...

While still early in its “hype cycle,” Artificial Intelligence distinguishes itself with its potential to transform technology across the...

Content campaigns help utilities engage customers with informative articles and blogs right to their inboxes and increase traffic to...

At Utility CX Advisors, we advocate for utilities embrace AI in safe and productive ways to improve customer engagement and the digital...

Tis the season for much holiday merriment and prognostications for the future.  In the year ahead, we predict 2024 will be the year...

Utilities justifiably have reservations about exposing advanced chatbots powered by Generative AI directly to their customers. ...

Korn Ferry says some employers offer extra cash to encourage  employees to show up at the office, ignoring so many of the soft benefits...

Questline Digital's webinars always deliver fresh insights and the October Webinar "Proven Ways Utilities are Improving Business...

JD Power’s 2024 US Utility Digital Experience Studysm will be kicking off next month, and if trends are any indication, it will be more...

Utilities face enormous change in customer expectations, especially related to the digital customer experience, driven relentlessly by...

Rebates have a shelf life and present lots of challenges for utilities who depend on them for their Energy Efficiency (EE) programs. At...

Net Promoter Score works wonders for companies. Or, does it? A number of major firms have shifted away from NPS style surveys because...

AI themes inhabited the room at nearly every customer service and engagement workshop at E Source’s Forum 2023 in Denver this year. ...

In the bustling ecosystem of the Modern Utility CX, we've seen tremendous growth, innovation, and adaptation to changing consumer needs...

Utility websites still appear a bit outdated to modern eyes. Customers find most sites difficult to navigate beyond the immediate...

Facts are facts: post-pandemic all customers are now digital converts, and the upcoming generation of utility customers have grown up as...