NEWS & UPDATES

“Retention and loyalty” seems a lot like “peanut butter and jelly,” in that they almost always appear together. Customer Success and CX...

Rage Metrics refer to the Key Performance Indicators (KPI) that measure the frustration and negative effects of the user experience...

We all face interesting questions at family gatherings because of our work and interests. An attorney cousin can't escape questions...

In the US energy utility industry, self-service has become a key focus for customer service teams. It offers benefits beyond cost...

We read a lot about the war for talent across all industries, and utilities face unique challenges related to recruiting and retaining...

54% That's the number of internet users using Social Media to research products and services before a purchase, according to a survey by...

Capabilities that energy utilities could leverage from chatbots for customer self service and personalization.

Most big brand fear using social media channels for customer service for the same reasons that customers embrace it. It's IMMEDIATE It's...

Help for utilities interested in driving revenue and profit from their utility marketplace

A lot of utilities want to bring ecommerce to their customers, and plenty of utilities have tried it. Chartwell's Russ Henderson has...